Help with Lawn Sprite
Find the right lawn area, protect your sign-in and get help with your records.
Your own lawns and customer lawns
In Pro, choose My Lawns for lawns you look after personally. Choose Business for your customers, their lawns, visits and services. Pro uses one shared lawn allowance across those areas; customer records stay separate from your personal lawns.
In a homeowner account, My Lawns holds your own lawn. Customer lawns shows gardens shared with you by a lawn-care provider. A private customer invitation does not start a paid subscription. Separate sign-ins are not combined because they use the same email address.
The existing private Business app and the new account entry remain separate during the release preview. Opening a new account does not move existing private Business records.
Opening and installing the app
Lawn Sprite is a web app. On iPhone, open its app address in Safari, use Share, then Add to Home Screen. Open that saved icon to return. Keep your phone and browser updated. There is no App Store download for this release.
A connection is needed to verify access and load current records. If a screen offers Retry or Check access, use it after checking your connection. Save or cancel any open edit before reloading, switching accounts or signing out. If opening repeatedly fails, tell support which screen appears and approximately when it happened.
Passwords, codes and remembered devices
Use an authenticator app when asked. Keep any recovery arrangements somewhere private. Use Forgot password where it is available; if your entry does not offer recovery, contact support. Never email a password, authenticator setup key, security code, private invitation link or payment key.
Keep me signed in is for a private phone or computer. Leave it off on shared devices. Signing out removes this device's session; use account security controls to manage other sessions where offered. Changing a password may require fresh sign-in and MFA.
Visits, treatments and lawn advice
A planned visit is not completed work. A provider must record completion before it appears as completed. Check dates, units, product labels and actual conditions before using any record to plan work. Lawn observations and care suggestions are guidance, not a diagnosis or proof that a treatment is suitable.
The release preview does not provide a live forecast or an automatic photograph diagnosis. Keep any professional pesticide records required for your work separately until the retained application-record feature is explicitly released.
Billing and cancellation
Free needs no card. An enabled account can choose Lite or Pro from its subscription controls. The monthly price and terms appear before Stripe opens. Trials do not convert to paid plans automatically. A screen explicitly labelled Sandbox or Test uses fictional payments; use only a test card there.
Manage billing opens your linked Stripe portal for invoices, payment methods and cancellation at the end of the paid period. Opening the portal does not itself cancel anything. Check the confirmation and current account status afterwards.
Account deletion and stopping renewal are separate actions. Resolve the subscription first, download records you need, then review account deletion. If self-service billing is unavailable, contact support rather than trying another account or repeated payments.
Downloads, sharing and account removal
Use the download or export controls for the area you need. An export is a copy for your records; it is not a restorable service backup. Keep downloaded customer information secure.
Leaving a provider's customer area stops your access to that connection. It does not erase the provider's own business records. Ask that provider about their records. Removing your account does not remove another person's account or records held under a separate lawful purpose.
Contact support
Email support@lawnsprite.co.uk for account, billing, cancellation, privacy or accessibility help. Include the account area, the action you tried and the non-secret error wording. Remove customer details and private links from screenshots.
Support is provided by JMT Property Services Ltd. We do not advertise a round-the-clock response service or a guaranteed response time.
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