Lawn Sprite

Lawn Sprite subscription terms

Save a copy before choosing a paid subscription. These terms also explain Free access, the no-card Pro evaluation and your cancellation rights.

Who provides Lawn Sprite

Lawn Sprite is provided by JMT Property Services Ltd, company 15323232, registered office Cropton House, Three Tuns Lane, Formby, Liverpool, England, L37 4AQ. Contact support@lawnsprite.co.uk for support, billing, cancellation, complaints or privacy. We are not VAT registered; no VAT is added to the prices below.

Choose the account you need

Separate lawns count separately, even at the same property. Photos, weather and AI are not unlimited services. This release does not include a live forecast, automatic photo diagnosis, staff accounts, an App Store app or a certified statutory pesticide-record service. A planned visit is not completed work.

Your no-card evaluation

A new Pro evaluation lasts 14 days and needs no card. It does not automatically start a paid subscription or take money. After it ends, Business becomes read-only and your records are kept. You can still use personal My Lawns within your remaining entitlement. A paid plan starts only when you explicitly complete its Stripe checkout.

Monthly payments and starting access

Prices are in pounds sterling. Paid plans have no annual commitment. Stripe collects the first monthly payment when you subscribe and subsequent payments monthly until renewal is cancelled. Confirming “Start my access now” asks us to begin the service immediately. It does not waive the consumer cancellation rights below. The final Stripe payment button creates the payment obligation; merely opening checkout does not.

Access follows verified payment and the current paid period. A failed or incomplete payment does not grant paid access. Use Check saved checkout before trying another payment after an interruption. Your invoices and payment method are available through Manage billing.

Stopping renewal

Open Account → Manage billing in the relevant account, then cancel the subscription in Stripe. Cancellation normally stops renewal at the end of the period already paid for. Check Stripe’s confirmation. You can also contact support with the account area and subscription reference. We do not require you to close your lawn account to stop renewal.

After paid access ends, the applicable Free or read-only permissions apply. Records are retained; excess lawns cannot be used to add further lawns outside the current allowance. You can view, export or remove records under the permissions offered. Separate verified accounts are not merged by email; ask support before moving records between account types.

Consumer cancellation and refunds

If you subscribe as a consumer, you may cancel a new subscription within 14 days of making the contract. For this MVP we offer a full refund of that subscription’s first payment when you exercise that right, including where you asked access to start immediately. We do not deduct a usage charge from that refund. A renewal-cancellation setting in Stripe is different from requesting this refund.

Tell support clearly that you wish to withdraw from the new subscription, by email to support@lawnsprite.co.uk or by post to our registered office. Include your name, account email, subscription reference if available, and the date you subscribed. You may use the cancellation form, but you do not have to. Never send passwords, codes or card details. We process an eligible refund without undue delay and within 14 days of your notice, using the original payment method unless you agree otherwise, without a refund fee. Refund requests are handled by support; they are not an automatic result of clicking Stop renewal.

Outside that withdrawal right, ordinary end-of-period cancellation does not receive a part-month refund. Your rights where the service is faulty, not as described, or otherwise fails to meet legal requirements remain unaffected. Business customers retain the rights that apply to their contracts.

Your account, records and advice

Use accurate account details, keep your password and authenticator private, and enter only information you have authority to manage. You keep your rights in your records. We process them to provide the service, protect access and carry out the sharing you authorise. Business customer processing follows the Business data schedule; our own processing is explained in the privacy notice. Recording a lawn does not consent to unrelated research, marketing or sharing with another brand.

Check actual conditions, product labels, authorisations, amounts and professional obligations before carrying out work. Suggestions are guidance, not a diagnosis, qualification or proof of pesticide compliance. Keep any professional records required for your work separately while the retained application-record feature remains unreleased.

Downloads, account closure and changes

Keep copies of important records using the available exports. An export is not an uploadable service backup. Resolve any subscription and customer connections before reviewing account closure. Contact support where a self-service tool cannot complete a lawful request. Leaving a provider’s shared area does not delete the provider’s own lawful records. Protected backups and minimal removal evidence follow the privacy notice.

We use reasonable care to operate and maintain the service. An internet connection and supported browser are required. There is no guaranteed uptime or round-the-clock response commitment. We may make reasonable maintenance or security changes; material paid-price or feature changes will be explained before they apply, with the choices required by law. We may restrict misuse proportionately while respecting legal access and data rights. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence.

Contact support first about a problem so we can investigate. These terms follow the law of England and Wales without removing mandatory consumer protections or rights to use the courts available in your part of the UK. An update does not retrospectively authorise a new charge.

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